Certificate in Food and Beverage Services
$295
Leads to certification
Certification / Skills

Certificate in Food and Beverage Services

The eHotelier Certificate in Food and Beverage Services delivers the skills and knowledge required for you to succeed as a professional in a Food and Beverage role.

The certification is delivered through a series of online training courses. Courses consist of the core competencies of culinary operations and four elective topics covering key skill areas, general knowledge, and associated soft skills.

Cross Training requires the team member to work in an alternate role within their department for 20 hours.  

Position Familiarisation requires the team member to work in a different department and is conducted over a minimum of 4 hours. 

Curriculum content

  •
    Serving food and beverages to customers is the central role of front-of-house staff. This involves using the correct techniques, such as: Setting up tables Taking and processing orders Carrying multiple plates Serving and clearing food and drinks

    • Lesson Serve Food and Beverage

    • Lesson Course Completion Survey

  • This course provides the essential hygiene practices needed to maintain a safe, healthy, and professional hospitality workplace for both employees and guests. What You'll Learn Maintain Personal Hygiene Follow personal cleanliness and grooming standards. Monitor hygiene throughout shifts. Maintain clean uniforms and PPE. Prevent Health Hazards Follow hygiene policies and safe work practices. Use correct handwashing procedures to prevent contamination. Identify, address, and report workplace hygiene hazards. By the end of this course, you'll be able to maintain high hygiene standards, prevent health risks, and support a safe environment for guests and colleagues.

  • Provide Table Service of Food and Beverage Waiters and bar staff regularly have occasion to serve alcoholic beverages to their customers. This course will teach you: The range of alcoholic beverages Appropriate service techniques for each type of beverage Suitable glassware Product promotion and complaint solving

  • This course helps you stay informed about the hospitality industry, build professional knowledge, and support ongoing career development. Learning Outcomes Industry Knowledge Access and apply information on hospitality operations, products, and services. Stay informed about current and emerging industry trends. Compliance and Ethics Understand relevant laws, regulations, and industry standards. Apply ethical and compliant work practices. Hospitality Technology Explore current and emerging hospitality technologies. Use technology to improve workplace efficiency and practices. Professional Development Keep up to date with industry trends and changes. Share knowledge with colleagues and support continuous improvement. By the end of this course, you'll be able to apply industry knowledge, embrace new technologies, and support your ongoing growth in the hospitality industry.

  • This course provides the essential skills and knowledge to prepare, serve, and maintain high-quality espresso coffee while following industry standards, safety practices, and sustainability principles. Learning Outcomes Organise the Coffee Workstation Set up equipment, ingredients, and service items for efficient service. Prepare and maintain the espresso machine and grinder. Select and Grind Coffee Beans Choose and grind coffee beans correctly. Test, monitor, and adjust grind settings to maintain quality. Clean and maintain the grinder. Take Coffee Orders Recommend coffee options and accompaniments. Identify customer preferences and take accurate orders. Prepare Espresso and Texture Milk Extract quality espresso and monitor consistency. Texture milk correctly for different coffee beverages. Adjust techniques to achieve the right temperature and texture. Serve Espresso Coffee Present beverages attractively and at the correct temperature. Serve promptly with appropriate accompaniments. Minimise waste and maximise efficiency. Clean and Maintain Equipment Clean espresso equipment safely and thoroughly. Maintain water filtration systems. Report maintenance issues and use resources efficiently. By the end of this course, you'll be able to confidently prepare and serve high-quality espresso beverages while maintaining professional service and operational standards.

  • Presenting a clean and tidy bar is important to a business, as customers will decide whether to stay and/or return based on the cleanliness and service provided. In this course you will learn: The importance of acting professionally How to clean the bar, equipment and public areas Safe working practices This course applies to any hospitality organisation which operates a bar including hotels, restaurants, clubs, cafes, and wineries.

  • Provide Responsible Service of Alcohol Responsible service of alcohol is about minimizing excessive alcohol consumption and therefore minimizing the adverse effects this can have on the customer. In this course, you will learn: How to assist safe consumption of alcohol How to handle intoxicated and underage customers Note: This course does not provide the legal certificate required to serve alcohol in any specific country, region or state. It is useful as a guide only.

  • This course provides the essential skills and knowledge needed to operate a bar successfully. You'll learn how to prepare for service, take and serve drink orders, close operations efficiently, and maintain safe, sustainable work practices. Learning Outcomes Prepare a Bar for Service Set up and stock the bar according to company and regulatory standards. Store products correctly and complete preparation tasks. Take Drink Orders Accurately take and process orders. Identify customer preferences and recommend products. Process payments efficiently. Prepare and Serve Drinks Prepare and serve alcoholic and non-alcoholic beverages correctly. Use appropriate glassware, garnishes, and equipment. Maintain beverage quality and minimise waste. Handle spillages and breakages safely. Close Down Bar Operations Clean and restock the bar. Store products safely and reorder stock as needed. Set up for the next shift and complete staff handovers. Work Safely and Sustainably Follow safe work practices and use equipment correctly. Reduce waste and use resources efficiently. Dispose of waste and hazardous materials safely. By the end of this course, you'll be equipped to deliver efficient, professional bar service while maintaining safety, quality, and operational standards.

  • This course provides the essential skills to prepare and serve a wide range of non-alcoholic beverages, including teas, smoothies, milkshakes, hot chocolates, juices, and mocktails. You'll also learn the importance of hygiene, equipment maintenance, and quality presentation. Learning Outcomes Select Ingredients Identify customer preferences and beverage requirements. Select the correct ingredients for each drink. Use Equipment Safely Choose, prepare, and clean equipment correctly. Follow safe and hygienic operating procedures. Prepare Beverages Make drinks using standard recipes and methods. Ensure consistent taste, temperature, and presentation. Minimise waste and maximise efficiency. Serve Beverages Present drinks attractively with appropriate garnishes and accompaniments. Check quality and presentation before serving. By the end of this course, you'll be able to confidently prepare and serve high-quality non-alcoholic beverages while maintaining professional service standards.

  • Delivering In Room Dining Room service is offered by many hotels and motels as a means of improving their service provision and profit margins. This course describes: The process for taking and recording room service orders Setup procedures for room service trays and trolleys Appropriate methods for delivering and clearing room service Account presentation options and procedures

  • This course provides the skills to safely manage beverage dispensing systems, cellar operations, and product quality. Learning Outcomes Operate and maintain beverage dispensing systems safely. Monitor refrigeration systems and storage conditions. Follow cellar safety procedures and identify hazards. Maintain beverage quality through correct storage, stock rotation, and quality checks. Identify and report equipment or product issues. By the end of this course, you'll be able to ensure safe, efficient beverage service while maintaining product quality and compliance.

  • Product tastings are an effective way to enhance customer satisfaction, build loyalty, and showcase products. This course covers the planning, delivery, and evaluation of successful tasting sessions to help improve guest experiences and drive sales. What You'll Learn Plan and set up effective product tasting sessions. Present and evaluate products professionally. Gather feedback to improve product offerings. Use tastings to increase customer engagement and sales. Deliver excellent customer service during tasting events. Ideal for bar attendants, bar specialists, sommeliers, winery sales staff, and other beverage professionals. By the end of this course, you'll be able to confidently run product tastings that enhance customer experiences and support business growth.

  • This course explores how to pair food and beverages to enhance the dining experience. You'll learn key pairing principles, including flavour balance, taste contrasts, and matching food with wines, beers, spirits, and other beverages. Learning Outcomes Assess the compatibility of food with wines, beers, spirits, and liqueurs. Understand how cooking methods and beverage production influence pairings. Recommend suitable food and beverage combinations to customers. Tailor pairing advice to customer preferences and business needs. Stay current with food and beverage trends and customer tastes. By the end of this course, you'll be able to confidently recommend food and beverage pairings that create memorable dining experiences.

  • This course will help you build the skills to advise on menu planning, food trends, and customer preferences, supporting both guest satisfaction and business success. Learning Outcomes Research food products, menu items, and industry trends. Provide menu recommendations and assist with dietary requirements. Support menu development using customer feedback and sales insights. Identify food trends and customer preferences to improve menu offerings. By the end of this course, you'll be able to confidently advise on food, support menu decisions, and enhance the dining experience.

  • This course provides the skills and knowledge needed to confidently prepare, promote, and serve high-quality cocktails. You'll learn about cocktail ingredients, mixing techniques, presentation, and customer service to create memorable drink experiences. Learning Outcomes Promote Cocktails and Take Orders Provide information on available cocktails. Identify customer preferences and take accurate orders. Recommend and upsell suitable drinks. Prepare Cocktails Select and use the correct glassware and equipment. Prepare cocktails accurately and efficiently. Balance flavour, texture, appearance, and temperature. Create new cocktails using complementary ingredients. Serve Cocktails Present cocktails attractively. Use appropriate garnishes and decorations. Minimise waste and spillage during service. By the end of this course, you'll have the confidence to prepare and serve a wide range of cocktails while delivering an exceptional customer experience.

  • This course provides the knowledge and skills to confidently evaluate, recommend, and manage a wide range of beers, spirits, and liqueurs. You'll develop expertise in sensory evaluation, product knowledge, customer advice, and industry trends. Learning Outcomes Evaluate Beverages Assess beers, spirits, and liqueurs using sensory evaluation techniques. Use product and industry information to support evaluations. Develop informed opinions to support beverage recommendations. Handle and Monitor Products Store products correctly to maintain quality. Identify and address quality issues. Advise Customers Provide accurate product recommendations. Explain different beverage styles and features. Help customers choose beverages based on taste, preferences, and budget. Extend Product Knowledge Research industry trends and emerging products. Monitor customer preferences and market developments. Share insights to support business and customer service goals. By the end of this course, you'll be able to confidently evaluate, recommend, and manage beers, spirits, and liqueurs while delivering exceptional customer service.

  • Provide Advice on Wines This course explores the exciting range of wines. It covers: Sensory evaluation methods for judging wine characteristics Background of the wine growing regions Types of wines grown How to handle, serve and discuss wines with customers

  • This unit is ideal for professionals looking to take their risk analysis and project management skills to the next level. By completing this course, you will be able to demonstrate your ability to identify unpredictable problems and create solutions using information from a range of sources. With this course, you will be able to identify potential risks associated with individual projects or operations more effectively and confidently. By completing this course, you can better understand risk management and project management to make informed decisions that lead to successful outcomes.